Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
To qualify:
- Items must be unworn
- Items must be unused
- Items must be in original packaging
- Tags must remain attached
You must notify us within 14 days of delivery.
Refunds will be processed within 14 days of receiving returned goods.
Return postage costs are the customer’s responsibility unless the item is faulty.
Need help?
Contact us at hello@kaylaha.co.uk for questions related to refunds and returns.